Green Wood Partners

Client Profile:

Greenwood Partners is a boutique broker/dealer located in Jenkintown PA.

Business Challenge:

Greenwood Partners was not satisfied with the reliability and cost of its past telecommunications service. As a small broker dealer they were looking for a feature-rich phone system that was resilient in the event of a power or network outage. Greenwood Partners was also looking for flexibility for some of their senior management to work from home.

Solution: Alteva Hosted VoIP Solution

With Alteva, Greenwood Partners was able to save nearly 25% on the total cost of ownership over their former telecommunications provider. In addition, Alteva was able to address the business continuity needs by simply re-directing calls to a cell phone or any other phone number in the event of a power failure or disaster. More over, the senior management was able to receive calls on their IP phone at home as if they were sitting in the office. This solution allowed callers to dial the same number and extension as if the user was sitting in his office but with the convenience of working from home.

Outcome: What the Client Said...

“Alteva has been one of the best vendors I have ever dealt with across the board. I found the real cost savings to be better than expected and are hands down better than other options (companies) which we were evaluating at the same time we evaluated Alteva. The availability, timeliness & friendliness of their support staff has been second to none.” Matt Kelly-Chief, Compliance Officer for Green Wood Partners

Maximus

Client Profile:

Maximus is an extremely dynamic and complex organization that offers government and industry a range of unique services, products, and solutions.

Business Challenge:

Maximus is a government contractor with 280 locations that consistently adds and closes offices depending on the length of their contracts. Maximus was in need of a highly scalable system that would allow for expansion. In addition, since some of their work deals with patient records, HIPPA compliance was critical.

Solution: Alteva Hosted VoIP Solution

With Alteva, Maximus was able to easily open and close offices reusing the hardware as they saw fit. In addition, Alteva was able to address the HIPPA Compliance needed by encrypting the RTP (Audio Stream).

While pricing was 35% less than their existing system, Maximus as a publicly traded company took great comfort in the enhancements in Telecommunication Continuity of the Alteva Hosted VoIP system. The internal Maximus IT staff would be able to re-direct calls to any other location in the event of a power failure or disaster.

Outcome:

Maximus now enjoys the numerous benefits of a Hosted VoIP system. These benefits include extension dialing between offices and telephone / PC Integration through an easy to use tool bar and web portal.

Spencer Gifts

Client Profile:

Spencer Gifts is a national retailer chain with over 600 stores and 1000 employees throughout North America. With over 600 mall locations throughout the United States and Canada, Spencer Gifts is THE destination for entertainment, excitement & fun. Their guests find it impossible to resist the infectious laughter that comes from experiencing a Spencer's store.

Business Challenge:

Spencer Gifts had an aging PBX that was costing thousands of dollars per month to maintain. They also had a business continuity objectives unable to be addressed with their existing telecommunication configuration. In addition to business continuity and replacing their PBX, Spencer Gifts wanted to unify the entire company under one unified telecommunications platform.

Solution: Alteva Hosted VoIP Solution

With Alteva’s Hosted VoIP PBX, Spencer Gifts upgraded their entire voice and data network of over a 1000 handsets and through the monthly saving of utilizing Alteva VoIP Spencer Gifts was able to see a true ROI of less than 4 months. In addition to saving about 50% on their Telecom Total Cost of Ownership, Spencer Gifts was able to address their business continuity objectives as well as implement a state of the art call center.