111 S. Independence Mall East
Suite 700,
Philadelphia, PA
19106
1 877-258-3722 :: General
1 877-258-3821 :: Sales
1 877-258-3828 :: Tech Support
Service Plan Features
VoIP service from Alteva delivers the flexibility and control that is not available with through traditional phone service. Eliminate phone tag, missed calls and hotel surcharges. You decide who you keep in touch with, how, when, and where.
With our outstanding VoIP service features, you can dramatically improve the way you do business, improve productivity, keep customers satisfied, and stay a step ahead of your competition.
Key Features
For a full list of features, click here
Alteva Anywhere:
Move freely. Your calls will find you.
Work Smarter
- Give out one number and never miss another important call.
- Keep mobile and home numbers private.
- Calls ring to multiple phones throughout a large office or warehouse so you can answer your main number wherever you are.
- Calls ring to multiple receptionists at the same time.
- Calls from a specific client ring to employees who can help, in priority order.
- Route VIP callers to you, no matter where you go.
How It Works
Find Me / Follow Me combines two powerful features:
- With Simultaneous Ring, calls to your business phone can ring simultaneously at up to ten additional phones, such as your alternate business and mobile phones.
- With Sequential Ring, calls to your VoIP phone can ring sequentially at up to five additional phones.
Either of these features can be applied to all calls or just to calls from specific phone numbers. You can even link features to a specific time schedule. For example, you could have calls to your business phone ring simultaneously to your mobile phone during normal business hours.
Remote Office:
Make any phone your business phone.
Work Smarter
- Give out one number and stay available, on your terms.
- Call a client with your personal cell phone and have your business number appear on their Caller ID.
- Receive business calls at home, when you choose, without giving out your home number.
- Make long distance calls from a hotel phone without paying hotel rates and surcharges.
- Simplify expense administration – no more long-distance reimbursement hassles.
How It Works
When the Remote Office feature is active, all incoming calls to your business phone are intercepted and rerouted to the number of your choice—any direct dial phone in the continental United States.
When you place outgoing calls through the Alteva VoIP Communications Toolbar or User Portal, your calls appear to come from your business office and any long-distance charges will be billed to your Alteva VoIP account.
Voicemail as Email:
Receive voice messages in your email inbox.
Work Smarter
- Check your messages faster – no more punching buttons in phone trees.
- See all your messages in your email inbox and prioritize at a glance.
- Enjoy full control over message playback - fast forward, rewind, pause or replay
- Forward message attachments to anyone with an email address.
- Share easily with multiple friends and colleagues.
- Save important message files for your records.
How It Works
With Alteva's Voicemail as Email feature, you can receive copies of your voicemail messages via email as audio (.wav) file attachments with Caller ID information in the subject line (where available). Alternatively, you can receive an email notice when there is a new voicemail message waiting for you.
VoIP Toolbar:
The power of VoIP made clickable.
Work Smarter
- Access calling features directly from Microsof® Outlook® and Internet Explorer®
- Click to dial your Outlook contacts.
- Right-click on any number in your web browser and select Dial to make a call.
- Enjoy one-click access to Call Forwarding, Do Not Disturb, Call History, Contact Directories, Call Transfer, and 3-Way Conferencing.
- Configure Remote Office to make any phone your business phone, and turn it on or off with a single mouse click.
- Select one of four CommPilot Express profiles to quickly change call handling when you're heading into a meeting, out of the office, or off on vacation.
How It Works
The Voice Communications Toolbar is a plug-in application that Alteva Business VoIP customers can install on their computers. It enables easy access to calling features directly from Microsoft Outlook and Internet Explorer.

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