111 S. Independence Mall East
Suite 700,
Philadelphia, PA
19106

1 877-258-3722 :: General
1 877-258-3821 :: Sales
1 877-258-3828 :: Tech Support

Full Features List

Features by Section

General Features

Basic Features (Class 5) - All the basic phone functions like caller ID, call forwarding, call hold, call transfer, call waiting, 3-way calling, redial, do not disturb, speed dial and hook flash.

Service Description
e911 Service Local emergency operator assistance.
Extension Dialing Using a 2 to 6 digit extension, users can call coworkers within their company regardless of location.
Calling Line ID Offers the capability for the outgoing number to be revealed or blocked by the employee.
Consultation Hold Lets employees put a caller on hold, call a third party, hang up and resume the conversation with the caller. Users can also execute this from the web call manager or toolbar.
Anonymous Call Rejection Enables a user to reject calls from anonymous parties.
Call Park Enables users to hold a call and retrieve it from another station within a group.
Call Pick Up Enables a defined user to answer any ringing line within their pick-up group.
Find me / Follow me Allows users to define call treatments - how incoming calls are routed or forwarded for individuals or groups of inbound callers - ensuring that important calls are not missed. Includes Simultaneous and Sequential Ring (listed below).
Simultaneous Ring Enables users to have incoming calls ring up to ten phone numbers or extensions at the same time, allowing them to handle incoming calls more efficiently.
Sequential Ring Allows users to have up to five phone numbers ring in a specified sequence, so they never miss a call.
Distinctive Alert/Ringing Provides a different ringing cadence for calls that meet specific criteria.
Shared Call Appearance Allows users to configure a second device (such as a soft phone) for making and receiving calls with their account when they are away from their desk.
Line Status Monitoring Enables a user to monitor the call status (idle, ringing, busy, or on hold) of another user within the company sharing the same line. *Only available with certain phones.
Directed Call Pick-up & Barge-in a user (with permission) to answer or barge-in on a call directed to another phone in their group.
Remote Office Lets users place and receive calls from any phone as if they were in the office, avoiding long distance fees and hotel calling surcharges.
Call Logs Displays records of the user's most recent incoming, missed, and outgoing calls and allows the user to click-to-dial any number on the logs.

Voicemail Features

Voice Messaging - Voice Messaging allows users to customize their personal greeting. Users can also listen to, forward, delete and save each voice message they receive.

Service Description
Voice Message Indication A stutter tone indicates a new voicemail message, and a visual indicator on the phone is also provided.
Voice Message Notification Employees can by informed via email when a new voice message arrives.
Voicemail as Email Get voicemails as email attachments. Voicemails are attached in a .wav file. If available, the caller's name and number are included in the subject line.
Voice Message Call Back Allows the user to respond to a message by calling the sender directly from the system, removing the hassles of searching for and dialing numbers.

Web-based Features

Web-based User Portal - An easy-to-use web portal that allows employees to manage their call routing functions from almost anywhere.

Service Description
Web Call Manager A web-based tool that allows employees to facilitate a variety of phone functions via the web – click-to-dial, call hold & transfer, conference, and configure services.
VoIP Communications Toolbar The VoIP Communications Toolbar plug-in allows users to access all of their most commonly used Business VoIP features directly from Microsoft® Outlook® and Internet Explorer®. The toolbar can be used in place of the Business VoIP web-based portal and call manager to access virtually all of the Business VoIP features, including placing and accepting telephone calls, transferring calls, changing telephone settings, and 3-way conferencing. Because the toolbar integrates with Outlook and Internet Explorer, users can right-click and dial any number in their Outlook contacts or any text-based phone number on a web page.

Group Administrator Features

Account Codes - Allows the administrator to set up codes that users can enter to track the calls they make.

Service Description
Authorization Code Allows the administrator to set up codes that users must enter before they can place a phone call.
Dialing Restrictions Allows the administrator to set the calling policy for each user, from most restrictive (internal extension dialing only) to least restrictive (domestic long distance, and international dialing).
Music on Hold Allows group administrators to upload an audio file (.wav) into the system for broadcast play to parties on hold.
Device Inventory Via the web portal, administrators can inventory their Integrated Access Devices, gateways, and IP phones. Devices are easily added, deleted, and modified by calling Alteva.
Password Management Group administrators can re-set user passwords for the web-based portal and the voicemail system.
Group Resource Inventory Reporting Generate reports based on resource usage - gain insight into phone number, device, service, user, and department usage.

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